Wouldn't it be nice if computer problems only occured during business hours? Unfortunately this is not the case and often the biggest computer problems can occur when all your staff have gone to bed or are enjoying a long weekend. That's where RMNS-PROTECT can help your clinic.
RMNS-PROTECT is a fixed price, proactive, remote computer network maintenance and monitoring service that gives you the peace of mind that comes with knowing your IT systems are running like clockwork without the need to call in expensive technicians to fix every issue.
RMNS-PROTECT is our unique Managed Service platform that combines carefully selected best-of-breed technologies with our process-driven approach and renowned customer service. RMNS-PROTECT is controlled and administered in-house by our Network Operations Center (NOC). This technically sophisticated, highly experienced group leverages the information provided by our automated tools to remediate issues before they become IT headaches
RMNS-PROTECT Features: (RMNS-Protect Essentials)
Centrally managed Anti-Virus and Anti-Spyware
Definitions are updated on workstations and servers immediately
Prescheduled virus and spyware sweeps ward off problems
Managed remote troubleshooting and issue resolution
Dramatically reduces SPAM
Triple filter email virus protection
Mailbox and group level SPAM filter settings
SPAM Quarantine reports
Email spooling during Internet outage
Web based email access during outages for new email
Automated patching
Site visits are used to perform critical software updates, ensure systems are running properly, and to address any other required issues. Automatic updates can kill servers - we apply them with prior thought and while an engineer is on-site.
Patches approved and deployed from RMNS's Network Operations Center
Scheduled patch releases to assure timely deployment
Single point-of-management monitors all workstations and servers
Guarantees patches are comprehensively and successfully deployed
Complete network monitoring (all desktops/laptops, servers and edge devices)
Tracking of back-up success, failure and completed with exceptions (only applicable with RMNS approved back-up software)
Enhanced business function monitoring for email and backups
Remote remediation of server and desktop issues
Provided you have broadband internet access, remote desktop support can solve problems quickly.
Reasonably unlimited access to phone, email and remote technical support:
Emergency onsite support
Managed client emergencies are given absolute priority.
Fast 1 or 2 hours on-site emergency support.
The RMNS-PROTECT Benefit:
Think about growing your business NOT your IT
Two Efficient Levels of RMNS-MSP Meet Your Specific Needs • RMNS-Protect Complete (Full) • RMNS-Protect Essentials (Lite) RMNS-PROTECT achieves Complete IT Protection
Benefit From Our Comprehensive Package of IT Protection
RMNS-PROTECT is an entire suite of IT services administered by proven experts 24/7. It combines best-of-breed enterprise class software tools with the broad knowledge and experience of RMNS’s Network Operations Center to monitor, proactively manage, and resolve issues within your IT infrastructure. No travel charges: Non managed clients are subject to a travel charge when an on-site visit is required. This cost is waived for Managed clients.
15 Minute Phone & Remote Support
1 Hour Guaranteed Onsite Tech Support Response Time
Your business will benefit from expert IT Support, including the following benefits:
24 x 7 Support Hotline – All day, All night, every day of the year.
15 minute Guaranteed Response Time
Escalated on-site if problem can not resolved remotely
3 Levels of Technical Support
Level 1 = 24 x 7 Phone Support
Level 2 = 24 x 7 Remote Support
Level 3 = 24 x 7 On-Site Support
No Other IT Solution Protects You As Fully As RMNS-PROTECT
