Forget everything you know about help desks. Let Recolitus Managed Network Services (RMNS) introduce you to our method of problem-solving that is truly extraordinary.
Our Remote Support Center is a unique remote issue resolution resource utilizing a multi tiered-support structure, state-of-the-art remote management tools, and a highly experienced, dedicated team of IT specialists. Your team of dedicated remote support engineers become familiar with both your infrastructure and your end-users to create an experience that is second to none.
Your Issue Is Immediately Directed To A Specific Expert With RMNS’s unique three-tiered support, all issues are initially assessed by the RMNS RSC incident management team, and are rapidly directed to the proper tier for immediate action.
Tier 1 - End User Support
Spyware / Virus
Common Workstation Applications
Mobile device issues
Workstation Disk Cleanup & Error Resolution
Printer Issues
Tier 2 - Network and Server Support
Exchange / Kerio Mail Server
Routers and Firewalls
Backups
Network Infrastructure
Domain Controllers
Remote Access
Mobile Devices
Tier 3 - Specialist Support
Microsoft
Cisco
PDA
UPS/Power Issues
Server Down or Disk Error
Advanced Networking Infrastructure
Advanced Microsoft
Remote Support Centre.
Link to remote support ->Kaseya Link to remote support ->TeamViewer
